The exact script I use to conduct user interviews that reveal genuine pain points and opportunities. No BS, no leading questions.

Interview Framework (45-60 minutes)

1. Introduction (2 minutes)

"Hi, I'm [name]. I'm a product designer researching how [target users] handle [broad activity].

"Is it okay if I record this for my notes?"

2. Warm-up (5 minutes)

• "What's your role?"
• "How long have you been doing this?"
• "What does a typical day look like for you?"
• "What's the most interesting part of your job?"

3. Current Workflow (15 minutes)

"Could you walk me through the last time you [did relevant activity]?"

Follow-up prompts:

• "What happened next?"
• "How did you do that specifically?"
• "Could you show me your screen?"

Listen for:

• Sighs
• "It's fine..."
• "We found a way..."